Frequently asked questions

Choose the service you want, then either pick a counsellor yourself or answer a few short questions and let us suggest one. Pick a time that suits you, give your details, and pay. Your booking is confirmed as soon as the payment goes through, and we email you the details.

No. You can give your details at the review step and pay without registering first — we create your account as part of that, so your booking is waiting for you when you sign in. You do need an account to take a course.

Both, depending on the service. In-person sessions are held at 57, Ibrahim Taiwo Road, Ilorin. Online sessions are held over video, and we send the link before your session.

West Africa Time, which is the time this practice keeps. If you are booking from another country, the time you see is the time in Nigeria.

Yes. You can move or cancel it yourself from your dashboard up to 24 hours before it starts. Inside 24 hours the site will not let you, because your counsellor's time is set aside — contact us and we will help where we can. Our refund policy explains what happens to your payment.

Payment is taken by Flutterwave on their own secure page, in Nigerian Naira. You can pay by card, bank transfer or USSD. Your card details go to Flutterwave, never to us — we never see or store your card number, CVV or PIN.

Once you are enrolled, the course appears in your dashboard with its video lessons and written class notes. Some courses have an access period, which is shown before you buy and on the course itself; where one applies, we warn you as the end approaches.

Yes. Choose "Give as a gift" on any course, tell us who it is for and add a message. We email them a one-time link to claim it. They have 90 days to claim it, and they will need an account of their own to take the course.

Yes. What you tell your counsellor is not discussed outside the practice, apart from the ordinary limits — where there is a serious risk to someone's life, where a child or vulnerable adult may be at risk, or where the law requires it. Our counselling disclaimer sets this out in full.

No. Our counsellors work in a way that is sensitive to faith, and you are welcome whatever you believe. You will not be drawn into a conversation about belief you did not ask for.

No. This is not an emergency or crisis service, and messages sent here may not be read until the next working day. If you or someone else is in immediate danger, go to your nearest hospital emergency department or call 112.

Check your spam or junk folder first, and add info@wessemblycounsellors.com to your contacts. If it is a verification link you are waiting for, you can ask for a new one from the sign-in page. If it still does not arrive, contact us.